• Product Information
• How To Order from Website
• Website Shopping Cart
• Other Methods to Order
• Your Account
• Special Pricing
• Estimating Shipping Costs
• Estimating Shipping Time
• Samples
• Special Products
• Return Policy
Product Information:
“Our Products” from the menu to the left takes you to a product overview page. Click on any of the product pictures for more detailed specifications.
How to Order from Website:
“Order Online” from the menu to the left takes you to our secure e-commerce site. Follow the instructions there to place an electronic order.
Website Shopping Cart:
The shopping cart (items ordered) displays your order. Make sure you have specified necessary quantities, colors and other options.
Other Methods to Order from Us:
Fax 231.228.4047
Email customerservice@officeids.com
Mail Office ID’s
Attn: Customer Service
160 Oak Hill Trail
Maple City, MI 49664
Your Account:
Office ID’s uses a secure site to store and process your accounting information. This means that any information considered proprietary to you is encrypted when it is transmitted over the Internet. By establishing an account with us, you can easily access your billing and shipping information and eliminate the need to recreate it each time you place an order. You must be pre-approved by Office ID’s to pay by check or to be invoiced by us. If you are an office ID’s distributor, government entity or other regular customer, we will issue an invoice at the time your product is shipped. All accounts which are 30 days or more overdue must submit payment prior to shipment until the account is up to date. We never share any account information with third parties.
Special Pricing:
Distributors, academic organizations, government entities and large corporate orders may be eligible for certain pricing discounts. Use the “Contact Us”, “Dealer Application” or “Government Pricing” links to receive discount information/approval. Office ID’s will assign you a log-in and password which, when used at the time of Sign-in electronically will automatically access your pricing structure. Your special pricing will also be applied to orders faxed or mailed to us.
Estimating Shipping Costs:
We ship via ground as standard. Our minimum charge is $5.00 for orders of five pounds or less. Shipping costs are calculated based on approximate weight of the total shipment. As a quick estimate, you may use $2.00 per pound as a guideline for shipments of five pounds or more. Expedited shipping is also available. At “check out” your shipping method/cost will be displayed.
Estimating Shipping Time:
On most orders, we will ship your product within one to three business days. For large or custom orders, additional time will be required. Travel time will generally be from one to five days. For premium services, we will email you with your shipment and estimated arrival dates.
Samples:
If you would like a sample of our product to evaluate prior to purchase, just “Contact Us”. Tell us about your requirements. We will be pleased to send you a sample or samples of your choice at no charge.
Special Products:
Need a special size? Custom color? Have an idea but don’t see it here? “Contact Us” and tell us about it. We will respond promptly and let you know what we can do for you.
Our Return Policy:
Claims for damaged shipments should be submitted to the shipment company. Any defective product will be replaced by Office ID's at our cost. We may request return of the defective part for our quality audit purposes. If we request return, we will pay the return shipment costs. If you need to return a product for other than warranty purposes, we require a 15% restocking fee.